At work, you're going to mess up sometimes. You might forget to meet a deadline, or complete a project incorrectly, and there's always a learning curve when you start a new job. But when those "mess ups" happen, make sure you're acting graciously and genuinely when you apologize. Always follow up your apologizy with a committment that you will do better next time and exactly how you plan to do that. This holds true whether you're an intern, an associate, in management, or an executive.
In your personal life, you're going to hurt someone's feelings. It might be your significant other, it might be a friend, and it might be your family. You might have upset the person because of something you said, or didn't say or because of something you did. No matter what, if the person you hurt is honest with you that you have upset them, be honest back with them about how you feel about the situation. You actually may not be sorry, and they might be upset because they just don't agree with the situation. But if you are sorry, make sure you work to make amends. Have empathy for how the other person is feeling. Don't take anyone in your life for granted.
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